Google Radio Automation Store

Google Radio Automation Store

Parts Store Customer Service

Please contact our customer service department with any comments or service needs you may have about the products sold on this website or on how to order. Hours of operation are 8:00 am to 6:00 pm CST Monday through Friday.

Mail:

Google Automation Store c/o GatewayCDI
909 N 20th Street
St. Louis, MO 63106

Hours of Operation:

8:00am - 6:00pm CST, Monday - Friday

Order Info Phone:

877-424-7273

Google Radio Automation Support:

888-726-8841

Google Radio Automation Sales:

800-726-8877

QUESTIONS & COMMENTS ABOUT YOUR ORDER
*Indicates required field.

*First Name:
*Last Name:
*Zip/Postal Code:
Contact Phone:
*Email Address:
Order #:
*Subject:

*Questions/Comments

Frequently Asked Questions

1.) When will I receive confirmation from my order?

If you provided an email address a confirmation will be emailed to you withing 15 minutes of placing your order.

2.) How do I cancel my order?

If you would like to cancel your order please call us. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.

3.) How do I exchange or return an item?

Return and exchange information can be found on the back of the packing slip. If you do not have the packing slip please call us. Please have your order number available when you call.

4.) What are the ship methods for Hawaii and Alaska?

All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we can not ship ground.

5.) Who determines what items are offered on the site?

We have a department dedicated to finding product. We also make decisions based on our client contact and customer feedback. If you would like to make a customer suggestion please use the form at the top of the page, we appreciate your input.

6.) How long does it take to get an international shipping quote?

An international quote can take up to 3 business days to be processed and emailed out.

7.) How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us. Please have your order number available when you call.

8.) Why do I have to give my credit card number when setting up an account?

You do not have to setup an account to access the store and browse for products. Setting up your account is part of the checkout process and a credit card is required to complete that process.

9.) How do I find my password if I have forgotten it?

If you provided an email address during your account setup you can click here to email your password to yourself.

10.) How do I find out the status of my order and tracking information?

Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only shipping status of items that we stock and ship. Custom item shipping lead times can be found on the individual product pages.

Customer First

This store is owned and operated by Google with fulfillment services provided by GatewayCDI. The customer always comes first! It is our goal to make your shopping experience easy and pleasant. If you have any questions or concerns, please do not hesitate to contact us.

If you incur any problems or have any questions concerning merchandise or the status of your order, our customer service representatives are available from 8 a.m. to 6 p.m. CST Monday through Friday.

We will occasionally offer gift certificates at no charge for special promotions and marketing events. We reserve the right to cancel these promotional offers at any time for any reason.

Sales Tax

Applicable state sales tax will be added to all orders shipped in the States of Missouri, California, And Illinois.

Shipping and Handling

Please see our Shipping and Handling information page.

Inventory

We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. You will be contacted via phone if an item is out of stock.

Warranty / Returns

All merchandise is guaranteed for workmanship and quality for one year from date of purchase. If, for any reason, you are not pleased with your order, please return the item. Send your return prepaid via UPS or FedEx. CODs cannot be accepted.

Ship return items to the following address:
Google Automation
C/O GatewayCDI
909 N 20th Street
Saint Louis, MO 63106

Shipping charges are not refundable. Refer to the back of the packing slip for more information. If you have any questions please contact us by using the contact form above. Be sure to select Warranty / Returns as the subject. Please include the order number and the item you would like to return.